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First and foremost, thank you and your staff for the amazing help you provide to New Yorkers including myself. I always treat your staff with the utmost respect at all times.
I just uploaded my new storage bill on May 11, 2022. The bill is due by June 1, 2022.
I downloaded the bill PDF from the storage company on my phone. Then I took a screenshot of the storage bill PDF. Then I uploaded the picture storage bill PDF into the HRA app.
From my experience, the result is a perfectly clear copy of my storage bill reaches your staff.
For the past two or three months, I submit my storage bill and the check doesn’t go out until past the due date. Also, I have to email your office through the public web form every month or the check isn’t mailed to the storage company.
I’m not sure why that’s the case.
It seems like common sense that everyone on public assistance doesn’t have to visit their HRA center every single month. That would be a huge amount of extra work for your team.
I also can’t imagine that every month, all New Yorker’s on public assistance or SNAP (food stamps) have to contact your staff via this web form.
Please help me if you can figure out why I have to contact your office every month to have the check mailed to my storage company. I asked the good people at HRA 14 Street and they don’t know.
If there is anything else I have to do please let me know and I’ll do it immediatly.
Thank you and have a great day.
Your City of New York Correspondence Number is #1-1-4241963