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New York City

Email to Chase Bank about a disputed transaction against the MTA.

Greetings, 

The other day I disputed a charge against the MTA for $34. This is what happened. I bought a MetroCard for $34. I was taking a cross-town bus on West 86th Street on the Upper West Side in New York City. I dipped the MetroCard at the front of the bus to pay and it made a weird noise. I had a feeling the card might not work anymore after that because it’s happened before. I pay for a ride on the bus and the machine that scans the MetroCards destroys the card. 

I went to a person who works at one of the subway stations and they said I have to mail the MetroCard somewhere. I said that is a ridiculous policy. I’m not blaming the person who works at the subway station, I’m blaming the MTA. 

If they see I have an active MetroCard that is damaged they should be able to transfer the balance to a new MetroCard. That is what I believe any private corporation would do if they wanted to satisfy customers. 

If someone is on a fixed budget, like myself, how are they going to buy another MetroCard while they are waiting for the MTA to receive the card in the mail? I said to myself I’m not mailing it. I threw the MetroCard in the garbage and called Chase Bank to dispute the transaction against the MTA. 

When a customer visits the person working at a subway station with a damaged MetroCard, the MTA should transfer the balance to a new card. It’s totally unreasonable to expect people to wait for the card to be mailed in my opinion. 

Date of dispute: Oct 27, 2020

Reversal: MTA*METROCARD MACHINE NEW YORK NY 498293

10/25 ClaimId: 934587123360001 

By Mark Pine

Startups, Marketing, Motivation