The other day I disputed a charge against the MTA for $34. This is what happened. I bought a MetroCard for $34. I was taking a cross-town bus on West 86th Street on the Upper West Side in New York City. I dipped the MetroCard at the front of the bus to pay and it made a weird noise. I had a feeling the card might not work anymore after that because it’s happened before. I pay for a ride on the bus and the machine that scans the MetroCards destroys the card.
I went to a person who works at one of the subway stations and they said I have to mail the MetroCard somewhere. I said that is a ridiculous policy. I’m not blaming the person who works at the subway station, I’m blaming the MTA.
If they see I have an active MetroCard that is damaged they should be able to transfer the balance to a new MetroCard. That is what I believe any private corporation would do if they wanted to satisfy customers.
If someone is on a fixed budget, like myself, how are they going to buy another MetroCard while they are waiting for the MTA to receive the card in the mail? I said to myself I’m not mailing it. I threw the MetroCard in the garbage and called Chase Bank to dispute the transaction against the MTA.
When a customer visits the person working at a subway station with a damaged MetroCard, the MTA should transfer the balance to a new card. It’s totally unreasonable to expect people to wait for the card to be mailed in my opinion.
Date of dispute: Oct 27, 2020
Reversal: MTA*METROCARD MACHINE NEW YORK NY 498293
10/25 ClaimId: 934587123360001