Polite message to a hospital about two of their staff harassing me.

Greetings Hospital, 

First and foremost I always treat all hospital staff politely and respectfully at all times no matter what. 

You are an amazing hospital.

In my humble opinion the state and local government should be doing more to support the New York City medical infrastructure. 

99% of the time when I go to an emergency room or an urgent care the medical staff and security treat me very nicely. 

Every once in a while someone at an emergency room or urgent care will start yelling at me or insulting me for no legitimate reason.

I just continue to act polite and respectful. 

Tonight I entered your emergency room at (location).

It was December 16, 2024 at about 9:10 PM. 

I was polite and respectful the whole time you can check the security cameras. 

The person behind the front desk counter and one of the security guards started to yell at me and insult me.

I’m 48 years old. 

I’ve been in New York City for decades. 

If someone isn’t putting their hands on me I’m happy. 

Words don’t bother me. 

I was polite and respectful the whole time. 

I walked around by the metal detector.

I was waiting because there was a patient at the front desk in front of me. 

That is when the person behind the front desk and one security guard started yelling at me and insulting me. 

I was polite the whole time. 

The person behind the front desk started telling me to cut the patient in front of me in line. 

I said I prefer to wait until the patient in front of me is done first. 

I’m not the type of person who starts cutting people in line or not respecting other peoples turn in line. 

That is when all hell broke loose. 

All I said was I was waiting for the patient in front of me to have her turn.

The security guard started insulting me and the staff member behind the front desk was getting a little rude too. 

When there is a line I’m not going to cut the person in front of me. 

I’m not in a rush. 

I wish you can see the front desk now. 

There is no one there. 

It’s 9:30 PM.

I show up and there are two staff members yelling at me to cut the patient in front of me in line. 

Ten minutes later the front desk area is empty. 

I have no issue with the two people who were yelling at me. 

I wouldn’t recognize them if I saw them again. 

I don’t take it personally. 

I hope someone from the hospital releases the footage to social media so you can see how ridiculous it was. 

I’m not trying to get anyone in trouble. 

I’m just reporting why two of your staff were yelling at me and insulting me and how I acted polite and respectful the whole time. 

You don’t have to contact me unless you want to. 

I have the utmost respect for your hospital and this doesn’t change that. 

Thank you and have a great day. 

Mark Pine.