First and foremost I treat all CUNY professors, staff, and students with the utmost respect at all times. That is more important than anything.
Last week I was unable to reach one of my professors. I wasn’t sure if the class had started or not. I checked Blackboard and the class wasn’t listed.
I contacted the department and politely mentioned I’m trying to reach my teacher. Can I please have the professor’s email address?
I also contacted the call center email at school and my advisors for guidance in the situation. I was confident the situation would resolve itself as long as I was on top of it. Ultimately, the teacher sent me the information to access the first zoom class and everything worked out.
When I contacted the call center email at school, a person who works there sent me back an email saying they filled out the Help Connecting to Course form in my name and submitted it.
My advisors also sent me that form and I chose not to submit it. The reason is that I was in contact with so many people at the school, for example, the department, I was confident everything would be OK.
Also, when I briefly read the form it seemed like a last resort type of thing to do. To be honest it seemed like a student who is filling out that form is reporting a teacher. How would it benefit me to report a teacher I am signed up to take two classes with?
I’m trying to find out if the Help Connecting to Course form that was filled out in my name without my permission is connected to my file at school? If it’s OK, I would like to try and find out how I can have it removed?
Also, I have the utmost respect for everyone working at the call center email. The customer service they provide is stellar. The person who filled out the form in my name was just trying to help, it’s a simple misunderstanding.
Thank you and have a great day.
I love CUNY.